At vortemora (“we,” “our,” or “us”), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, our Return & Refund Policy explains how you can return items and request refunds or exchanges.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be returned within 30 days from the delivery date.
  • Products must be unused, unwashed, and in the original condition with all tags and packaging intact.
  • Shoes that show signs of wear, damage, or alteration are not eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Personalized or custom-made shoes
  • Clearance or final sale items (unless defective)

3. How to Initiate a Return

To start a return:

  1. Contact us at support@vortemora.com or via our customer service form with your order number and reason for return.
  2. We will provide a Return Merchandise Authorization (RMA) and instructions for sending your items back.
  3. Pack the items securely to prevent damage during shipping. We recommend using the original packaging.

4. Shipping Costs for Returns

  • Customers are generally responsible for return shipping costs, except when items are defective, damaged during shipping, or incorrect.
  • We recommend using a trackable shipping method to ensure your return is received.

5. Refunds

Once we receive and inspect your returned items:

  • Approved returns will be refunded to the original payment method.
  • Refund processing may take 5-10 business days after we receive the package.
  • Shipping fees are non-refundable, unless the return is due to our error.

We reserve the right to partially refund or deny returns if items do not meet our return requirements.

6. Exchanges

If you wish to exchange a product:

  • Exchanges are subject to product availability.
  • Contact us at support@vortemora.com to request an exchange.
  • Follow the return process outlined above, specifying the replacement item desired.

7. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.
  • Provide photos of the issue for verification.
  • We will either replace the item at no additional cost or issue a full refund, including original shipping fees.

8. International Returns

For international orders:

  • Customers are responsible for return shipping unless the item is defective or incorrect.
  • Customs duties, import taxes, or other fees may not be refundable.
  • Refunds will be issued once the returned item reaches our warehouse and passes inspection.

9. Refund Processing Time

  • Approved refunds are processed to the original payment method within 5-10 business days.
  • Bank or credit card processing times may vary depending on the financial institution.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

vortemora
Email: support@vortemora.com

We aim to respond to all inquiries within 24-48 hours on business days.