At vortemora, we strive to provide fast and reliable shipping so you can enjoy your shoes as soon as possible. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email confirmation once your order is processed and ready for shipment.

2. Shipping Methods & Delivery Times

We offer multiple shipping options depending on your location:

Domestic Shipping (within [Your Country]):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days

International Shipping:

  • Standard International: 7–21 business days, depending on destination
  • Express International: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method selected and destination.
  • Free shipping promotions may apply to orders meeting certain criteria, as stated on our website.
  • Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • You can track your shipment through the carrier’s website or your account on our website.
  • Please allow 24 hours for tracking updates to appear after shipping.

5. Shipping Restrictions

  • We currently ship to [List of countries or regions you ship to].
  • Orders cannot be shipped to P.O. boxes for certain carriers or international destinations.
  • Certain products may have restrictions for international shipping due to size, weight, or regulations.

6. Delays and Issues

  • We are not responsible for delays caused by customs, extreme weather, natural disasters, or carrier errors.
  • If your order is lost or significantly delayed, please contact us at support@vortemora.com so we can assist in resolving the issue.

7. Damaged or Lost Shipments

  • If your package arrives damaged, take photos of the damage and contact us immediately.
  • We will coordinate with the carrier to resolve the issue and arrange a replacement or refund if necessary.
  • For lost shipments, please notify us within 14 days of the expected delivery date.

8. Contact Information

For questions regarding shipping, delivery times, or tracking, please contact:

vortemora
Email: support@vortemora.com

We are committed to providing prompt and reliable shipping to ensure a smooth shopping experience.